Cancellation and Weather Policy

Changing or cancelling a booking

Please give as much notice as possible, ideally at least 24 hours, by calling 07482 360696 or emailing admin@wspw.uk. Any deposit or special-order product terms will be explained before they apply.

Weather changes

Heavy rain, freezing conditions, high winds or unsafe access can make work unsuitable. Re-sanding and sealing also need appropriate drying conditions. If WSPW needs to move the job, you will be contacted and a new date will be agreed.

Access on the day

If agreed access, water supply or parking is unavailable when the team arrives, the work may need to be rearranged. Any charge caused by a failed visit would be discussed fairly and will only apply where it was included in the confirmed booking terms.

Consumer rights

Nothing in this policy removes any cancellation or other rights that apply under UK consumer law. The specific booking confirmation will explain any relevant cooling-off period and any request to begin work during it.